SSE contact number – 0870 218 0697

A major energy supplier in the UK and Ireland is Scottish & Southern Electric (SSE). As one of the big six energy suppliers, people expect that the service they receive from SSE is the best. Where this is not happening, people want to be able to call an SSE contact number and know that they can get their concerns sorted.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call SSE directly, here are some of the departments you may wish to contact.

SSE DEPARTMENTPHONE NUMBER
Customer Services0800 980 8476

Who is SSE? Why do people call the SSE helpline?


SSE is one of six big energy companies involved not just in the generation of gas and electricity in the UK, but also in its distribution and supply as well. Its headquarters is located in Perth, Scotland

SSE started out in 1998 as a result of a merger between Scottish Hydro Electric and Southern Electric. In the beginning, SSE provided services in Scotland and Southern England. This changed when SSE later acquired SWALEC, a supplier of energy in Wales as well as several other companies involved in the generation and supply of gas and electricity in the UK and Ireland. A large proportion of the renewable energy generated in the UK comes from SSE. The renewable energy it produces comes from its hydro-electric and wind farm projects. SSE, rather than being a single energy provider also incorporates several other brands. These include:

  • Airtricity.
  • SWALEC.
  • Southern Electric.
  • Scottish Hydro Electric.
  • Atlantic Electric and Gas.

They also own several power generation and distribution companies. SSE also provides other energy and consumer related services such as boiler and heating cover as well as telecom services delivering phone and broadband to the home.

Getting Help from SSE customer services

When it comes to energy supply, there is a broad range of suppliers in the market. As a result, people have a choice of where they will go for their supply. For that reason, people want to know that they will get an excellent service from their supplier. Customer service is, therefore, necessary. If people have any issues or concerns, they want to know where they can get help to resolve them.

SSE have published a customer charter that ensures that they are there to help customers by making things simpler and clearer when it comes to getting help. The SSE phone number is no longer the only way of getting in touch as there are several options available. SSE customer services offer a range of different ways that people can get in contact with them. Depending on what a customer is looking to do, SSE provides a range of contact information at https://forms.sse.co.uk/ContactUs/, https://sse.co.uk/help/contact-us#q1 and http://sse.com/contactus/.

Twitter and Facebook? Fine, but still call SSE

Social media tools like Twitter and Facebook offer companies like SSE a way of engaging with their customers. For the customer, Twitter and Facebook mean that they can contact SSE very quickly if they have an issue. If people are having a problem, it may be an issue that affects someone else, or someone has already faced the problem. Since social media can reach a large audience very quickly, most companies like SSE who use them will often respond very quickly with an answer to any issues that customers raise.

Email SSE

The SSE website provides customers with information on how they can get in touch by email. Rather than using a separate tool to send an email, SSE makes it possible for customers to send an email direct from the SSE website by filling in an online form. Using such a form means that the customer can send an email to SSE about any questions they might have whether it be moving home, switching suppliers or just a general enquiry. Access to the online form to send an email can be found on their ‘Contact Us’ page.

Phoning SSE

Being able to contact customer services by phone allows customers to talk to someone about things like payments, direct debits, moving home, for example, is important for some people. Not everyone has access to a PC that will allow them to manage their service online. If they have a printed bill, then this should show what contact number people need to use if they want to contact SSE.

Whatever the service, there is an SSE phone number that will allow customers to raise their concerns with a customer service agent. When customers phone SSE’s customer services, the first thing to note is that their call centres are based in the UK. If someone is looking for a contact number, the best drop down option for them is to go online and select the service they want from the available drop down options. Rather than there being a single number, there is a contact number for each of the following services:

  • Gas and Electricity.
  • Phone and Broadband.
  • Home Services.
  • Moving Home.
  • Accessibility.
  • Water.

The contact number that SSE provide is a 0345 number. For the caller, this means that calls to 03 numbers will cost them no more than if they were calling a 01 or 02 prefixed number.

What next? Call the SSE phone number

Everyone should know that the service they receive is the best it can be. For a company like SSE to improve it is important that if people have a concern or issue with the business that they raise it with them directly. This may mean making a complaint. If people can access the Internet then using Twitter or Facebook is one option. For those that don’t have Internet access, then they will need to contact SSE directly using the SSE contact number.


SSE Opening Hours

DayOpening Hours
Monday
24 Hours
Tuesday
24 Hours
Wednesday
24 Hours
Thursday
24 Hours
Friday
24 Hours
Saturday
24 Hours
Sunday
24 Hours
Parcelforce contact number – 0870 218 0676
ESA contact number – 0870 186 5250

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